Support
Laatst bijgewerkt:
A problem or a suggestion? Write to musteri@sayfa.app. If you include your phone model, operating system version and the Musteri version (Settings → About), we can help faster.
How do I export my records?
Go to Settings → Export, choose CSV or vCard, and send it through the share sheet to e-mail, Drive or your computer. Export is free and has no limits.
How do I move to a new phone?
Sign in on your old phone and wait until sync has finished. When you sign in on the new phone with the same method (passkey, Google or Apple), your customers, contacts, fairs and follow-ups come back. If you use the app without an account, your records are only on the old phone; sign in there first.
How do I sign in on a computer?
The web panel is at musteri.sayfa.app/panel. Continue with Google or Apple. If you added a passkey to your account, you can also press “Sign in with the passkey on this computer” and choose it. If the passkey is not on that computer, the browser shows a QR code; scan it with your phone’s camera and confirm the sign-in on your phone. If you add a passkey for that computer in the web panel under Settings → Passkeys, later sign-ins need no QR code.
You create an account with Google or Apple and add a passkey after signing in. The web panel works on the free plan too and stays signed in alongside your phone; it does not count toward the one-device rule.
How do I send feedback?
In the web panel, under Feedback, you can send a bug, a complaint, a suggestion or a question and attach up to three screenshots. You see its status and the team’s reply in the same place. E-mail always works too.
How do I manage my subscription?
Manage Musteri Pro where you bought it. If you bought it on the App Store or Google Play, go to Settings → Account → Subscription in the app; if you paid on the web through Polar, go to Settings → Plan → Manage subscription in the web panel. Prices and cancellation steps are on the Pricing page.
Reminders do not arrive
Reminders are scheduled on your phone and do not need internet. Allow notifications for Musteri and, on Android, the “Alarms and reminders” permission. If battery saving delays notifications, exclude Musteri from battery optimisation.
A business card was read wrongly
Put the card on a flat surface and scan it in good light with the whole card visible. You can correct every field before saving. For cards that cannot be read, use the quick form.
My fair is not listed
Fairs from the TOBB trade fair calendar are listed ready to pick. You can add any other fair, conference or meeting yourself from the Fairs screen.
I want to delete my account
The account deletion page explains how to do it in the app or by e-mail.